Comparison of Digital Maturity Models: Recommendations for Manufacturing SMEs

Abstract

With the developments in technology, businesses have started the digital transformation process. With the digital transformation, the era of digitalization has begun, and existing business models have been transformed accordingly. Digital transformation provides businesses with benefits such as revenue growth, customer satisfaction, and efficiency. To take advantage of these benefits, businesses must assess their digital maturity levels. In this context, digital maturity models are used. In the scope of this study, it is aimed to determine the existing digital maturity models and to offer suggestions for SMEs in the manufacturing sector to evaluate their digital maturity levels. In the scope of the research, five maturity models to evaluate the digitalization maturity of SMEs were determined and evaluated.